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The Pub by Pete Brown(1299)Managing the Professional Service Firm by David H. Maister(424)
Uplifting Service by Ron Kaufman(348)
Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Taffer Jon(312)
The Design Imperative by Steven Chen(268)
The Salon Building Bible (Ready Set Go!) by Jeff Grissler & Eric Ryant(223)
